FAQ Topics

How can I find a Coeburn Tool Dealer?

In some cases, we may have a Coeburn Tool dealer within your region. Please click here to find a Coeburn Tool Dealer near you.

How long will it take to get my order?

Due to high demand, most web orders for knives have a processing time of 1-2 business days, not including the shipping time. If you are selecting an item that is on backorder, the usual processing time is 15-20 business days. Shipping time varies depending on where you live. Within the continental US, USPS Ground shipping takes 5-7 business days, USPS Priority Mail usually takes 2-3 business days, and FedEx Express usually takes 2-3 business days.

How long will it take to get my order?

Due to high demand, most web orders for knives have a processing time of 1-2 business days, not including the shipping time. If you are selecting an item that is on backorder, the usual processing time is 15-20 business days. Shipping time varies depending on where you live. Within the continental US, USPS Ground shipping takes 5-7 business days, USPS Priority Mail usually takes 2-3 business days, and FedEx Express usually takes 2-3 business days.

Why do you charge for shipping?

At Coeburn Tool, we do not inflate the prices of our knives to automatically include shipping costs as other companies do. We charge you the same price we pay the shipper to insure and ship your package.

Why weren't my specific delivery instructions followed?

We attempt to leave specific shipping instructions whenever they are requested. However, it is up to USPS, UPS, and FedEx to ensure those instructions are followed.

Why do you not offer Worldwide International shipping to my international address?

Unfortunately at this time we are not equipped to ship internationally. However, if you live outside of the USA you can use an international reshipper to ship your package to you from their Global Fulfillment Center. Naturally, there is a charge for reshipment, so one must check the global reshipping processing center for more information. Address of the global reshipping center must be used for shipping address at checkout.

Why was I charged additional fees for my international package?

Some countries choose to charge additional border taxes and/or fees on international packages. Unfortunately, Coeburn Tool has no control over these fees, if they occur, or how much they will cost. These fees are the responsibility of the purchaser, not Coeburn Tool.

Is my knife Limited Edition?

Some of our knives are limited edition. Typically, our limited edition knives will come with a card that details; who it was inspected by, what number the knife is, how many were made, and verification that the knife is 100% Coeburn Tool authentic. We also detail if the knife is limited edition on our website, alongside the limited edition knife.

I just bought a used Coeburn Tool Knife. Can you tell me if it is authentic?

In some cases, with a photo, we can provide limited information, such as a year of manufacture, the designer, and where it may have been made. However to avoid purchasing fakes, we suggest you purchase any Coeburn Tool knives from us or approved Coeburn Tool dealers.

What type of Steel do you use?

On our first knife, the Clinch, we used M390 steel. This steel has great edge retention, which means your knife will retain its sharpness for a very long time. This means you don't have to sharpen your knife as often, and as a result your knife will last longer.

M390 is one of the new "super steels". It is an ultra premium steel manufactured by Bohler-Uddeholm. It is a martenistic steel produced with third generation powder metallurgy. It offers extremely high wear resistance and corrosion resistance. Bohler is calling it a "micro-clean" steel, and it has a very fine grain size structure. It is very close in composition to CPM-20CV. Many are calling it the ultimate knife steel as it excels in so many of the important properties of knife steels. M390 can be polished to achieve a true mirror polish finish. Some have said that M390's corrosion resistance ranks just under H1. Carbon – 1.9%, Silicon – 0.7%, Manganese – 0.3%, Chromium – 20%, Molybdenum – 1%, Vanadium – 4%, Tungsten 0.6% with a typical Rockwell of 60-62 Rc.

What type of finish do you use on your knives?

We use several different finishes depending on the knife. It is important that our non-stainless steel knives have some type of coating to help prevent rust. You will only need to maintain the sharpened edges and any engraving on coated knives. Typically, our knives will come with a card that details what the blade finish is, along with additional knife specifications like; blade length, blade edge, blade steel, overall length, handle material, clip position, clip material and lock type.

What is our Cancellation/Return/Exchange Policy?

Once knives have been customized or items have reached our shipping department, orders cannot be cancelled. Coeburn Tool will accept returns on most items within 60 days of purchase, but your return may be subject to a 15% restocking fee.

If you are unsure about a purchase, please call customer service or email us and we will be happy to answer any questions or concerns prior to the purchase.

Please note that our return policy applies to knives purchased directly from Coeburn Tool and not for any of our products purchased from a 3rd party. If you purchased from another source, please contact the original seller for their return policy. 

For full conditions/details on our returns policy, please visit our Returns & Exchanges page.

Click Here for Our Returns & Exchanges Policy

How can I find a Coeburn Tool Dealer?

In some cases, we may have a Coeburn Tool dealer within your region. Please click here to find a Coeburn Tool Dealer near you.