Privacy Statement
PRIVACY STATEMENT
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that our specific use only.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at sales@atlanticknife.com or mailing us at:
Coeburn Tool
143 Wise Mountain Rd NW
Coeburn, Va 24230
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@coeburntool.com or by mail at
Coeburn Tool
[Re: Privacy Compliance Officer]
P.O. Box 372
Coeburn, VA 24230
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Most FAQs
How can I find a Coeburn Tool Dealer?
In some cases, we may have a Coeburn Tool dealer within your region. Please click here to find a Coeburn Tool Dealer near you.
How long will it take to get my order?
Due to high demand, most web orders for knives have a processing time of 1-2 business days, not including the shipping time. If you are selecting an item that is on backorder, the usual processing time is 15-20 business days. Shipping time varies depending on where you live. Within the continental US, USPS Ground shipping takes 5-7 business days, USPS Priority Mail usually takes 2-3 business days, and FedEx Express usually takes 2-3 business days.
Shipping
How long will it take to get my order?
Due to high demand, most web orders for knives have a processing time of 1-2 business days, not including the shipping time. If you are selecting an item that is on backorder, the usual processing time is 15-20 business days. Shipping time varies depending on where you live. Within the continental US, USPS Ground shipping takes 5-7 business days, USPS Priority Mail usually takes 2-3 business days, and FedEx Express usually takes 2-3 business days.
Why do you charge for shipping?
At Coeburn Tool, we do not inflate the prices of our knives to automatically include shipping costs as other companies do. We charge you the same price we pay the shipper to insure and ship your package.
Why weren't my specific delivery instructions followed?
We attempt to leave specific shipping instructions whenever they are requested. However, it is up to USPS, UPS, and FedEx to ensure those instructions are followed.
Why do you not offer Worldwide International shipping to my international address?
Unfortunately at this time we are not equipped to ship internationally. However, if you live outside of the USA you can use an international reshipper to ship your package to you from their Global Fulfillment Center. Naturally, there is a charge for reshipment, so one must check the global reshipping processing center for more information. Address of the global reshipping center must be used for shipping address at checkout.
Why was I charged additional fees for my international package?
Some countries choose to charge additional border taxes and/or fees on international packages. Unfortunately, Coeburn Tool has no control over these fees, if they occur, or how much they will cost. These fees are the responsibility of the purchaser, not Coeburn Tool.
General Knife
Is my knife Limited Edition?
Some of our knives are limited edition. Typically, our limited edition knives will come with a card that details; who it was inspected by, what number the knife is, how many were made, and verification that the knife is 100% Coeburn Tool authentic. We also detail if the knife is limited edition on our website, alongside the limited edition knife.
I just bought a used Coeburn Tool Knife. Can you tell me if it is authentic?
In some cases, with a photo, we can provide limited information, such as a year of manufacture, the designer, and where it may have been made. However to avoid purchasing fakes, we suggest you purchase any Coeburn Tool knives from us or approved Coeburn Tool dealers.
What type of Steel do you use?
On our first knife, the Clinch, we used M390 steel. This steel has great edge retention, which means your knife will retain its sharpness for a very long time. This means you don't have to sharpen your knife as often, and as a result your knife will last longer.
M390 is one of the new "super steels". It is an ultra premium steel manufactured by Bohler-Uddeholm. It is a martenistic steel produced with third generation powder metallurgy. It offers extremely high wear resistance and corrosion resistance. Bohler is calling it a "micro-clean" steel, and it has a very fine grain size structure. It is very close in composition to CPM-20CV. Many are calling it the ultimate knife steel as it excels in so many of the important properties of knife steels. M390 can be polished to achieve a true mirror polish finish. Some have said that M390's corrosion resistance ranks just under H1. Carbon – 1.9%, Silicon – 0.7%, Manganese – 0.3%, Chromium – 20%, Molybdenum – 1%, Vanadium – 4%, Tungsten 0.6% with a typical Rockwell of 60-62 Rc.
What type of finish do you use on your knives?
We use several different finishes depending on the knife. It is important that our non-stainless steel knives have some type of coating to help prevent rust. You will only need to maintain the sharpened edges and any engraving on coated knives. Typically, our knives will come with a card that details what the blade finish is, along with additional knife specifications like; blade length, blade edge, blade steel, overall length, handle material, clip position, clip material and lock type.
Miscellaneous
What is our Cancellation/Return/Exchange Policy?
Once knives have been customized or items have reached our shipping department, orders cannot be cancelled. Coeburn Tool will accept returns on most items within 60 days of purchase, but your return may be subject to a 15% restocking fee.
If you are unsure about a purchase, please call customer service or email us and we will be happy to answer any questions or concerns prior to the purchase.
Please note that our return policy applies to knives purchased directly from Coeburn Tool and not for any of our products purchased from a 3rd party. If you purchased from another source, please contact the original seller for their return policy.
For full conditions/details on our returns policy, please visit our Returns & Exchanges page.
Click Here for Our Returns & Exchanges Policy